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Deploying Knowledge Management into a Process Enterprise Fra 来源:   时间:2002-01-16 12:17   作者:AMTeam.org

Please open the attached document, which including the following contents:

Background
Journey to a “Process Enterprise”
   quality
    reengineering/ customer engagement process
    lean
    six sigma
    continuous improvement merged model
    knowledge management
    process management
Role of Knowledge Management
Key Learning

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